1. Introduction
Welcome to FrabPOS and Order Eats (“we,” “us,” “our”). We, along with our dependable partners, are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and otherwise process data in connection with our point-of-sale (POS) solutions, online ordering platforms, EftPOS integration, websites, applications, and any other products or services we offer (collectively, the “Services”).
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any portion of this Privacy Policy, you should discontinue use of our Services immediately.
2. Scope & Applicability
- Services Covered: This Policy applies to all platforms and channels operated or directly controlled by FrabPOS and Order Eats, including hardware devices, software applications, EftPOS integrations, and online ordering portals.
- Partners & Affiliates: In certain instances, we may share or process data in collaboration with our dependable partners who help us deliver and improve our Services (e.g., payment processors, hosting providers). We require these partners to adhere to privacy standards that are at least as stringent as our own.
3. Information We Collect
Personal Information
- Examples: Name, business/trading name, contact details (e.g., email, phone), shipping or billing addresses, and other identifiers.
- Collection Methods:
- Directly from you when you sign up for an account, place an order, request support, or communicate with us.
- From feedback forms, surveys, or marketing promotions.
Transactional Data
- Examples: Payment card details, bank account information, transaction histories (e.g., dates, amounts, product or service details).
- Collection Methods:
- When you or your customers engage in financial transactions using our POS systems, online ordering platforms, or partnered EftPOS solutions.
Operational & Usage Data
- Examples: IP addresses, device information, browser type, operating system, pages visited, session duration.
- Collection Methods:
- Automatically through cookies, web beacons, API logs, or tracking technologies integrated into our websites and applications.
Business Metrics
- Examples: Inventory details, sales volumes, user behavior insights (e.g., busiest ordering times).
- Collection Methods:
- Generated automatically by our POS platforms, EftPOS integrations, and online ordering systems to help with analytics, reporting, and feature enhancements.
Location Information
- Examples: Approximate or precise geolocation data, if enabled by your device settings.
- Collection Methods:
- Via GPS, Bluetooth, Wi-Fi signals, or IP-based geolocation, subject to your consent where required.
4. How We Use Your Information
To Provide and Personalize Our Services
- Setting up and managing user accounts for restaurants and end customers.
- Facilitating EftPOS transactions and online orders.
- Tailoring features, menus, or offers based on user profiles and usage patterns.
Business Operations and Analytics
- Analyzing operational metrics (e.g., sales data, order volumes) to improve service offerings.
- Monitoring system performance, detecting and preventing fraud, and undertaking quality assurance activities.
Communication & Customer Support
- Sending important updates, order notifications, or transaction confirmations.
- Responding to user inquiries, requests, or complaints submitted through support channels.
Legal & Regulatory Compliance
- Satisfying our obligations under applicable laws, regulations, or legal processes.
- Cooperating with law enforcement or regulatory authorities when required.
Research & Development
- Enhancing our Services, developing new features, and refining existing functionalities based on aggregated or anonymized user data.
5. Data Sharing & Disclosure
Dependable Partners and Affiliates
- We may share data with trusted partners who help deliver, optimize, or support our Services (e.g., payment gateways, hosting services).
- These partners are contractually obligated to handle your data securely and only for authorized purposes.
Internal Entities
- Data may be shared within our parent or subsidiary companies for operational efficiency, billing, marketing, or support, subject to strict confidentiality obligations.
Legal Obligations
- We may disclose personal information if mandated by law or in response to valid legal requests (e.g., subpoenas, court orders).
- We will make reasonable efforts to notify you of such disclosures if permitted by law.
Business Transactions
- Should we undergo a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the acquiring or successor entity. We will take steps to ensure the protection of your data in such circumstances.
Consent-Based Sharing
- In all other cases, we will seek your explicit consent before sharing information with third parties for purposes not covered in this Privacy Policy.
6. Cookies & Tracking Technologies
Use of Cookies
- We use cookies (both session and persistent) to remember user preferences, track usage patterns, and deliver relevant content or ads.
- You can adjust your browser settings to block or delete cookies, but doing so may limit certain features of our Services.
Analytics Tools
- We may employ third-party analytics platforms (e.g., Google Analytics) to gain insights into user behavior and improve user experience.
- Data gathered is typically aggregated, although it may include device identifiers or partial IP addresses.
Consent Management
- Where legally required, we will obtain your consent prior to enabling certain tracking technologies.
- You can revoke or modify this consent at any time by adjusting your cookie or device settings.
7. Data Retention & Security
Retention Period
- We retain personal and transactional data for the duration necessary to fulfill our operational needs, or as required by law (e.g., taxation, regulatory mandates).
- Once the retention period expires or data is no longer needed, we take steps to securely delete or anonymize it.
Security Measures
- We use commercially reasonable administrative, technical, and physical safeguards—such as encryption, secure servers, and access controls—to protect against unauthorized disclosure or access.
- Despite these measures, no system is entirely foolproof, and we cannot guarantee absolute data security.
Your Role in Data Protection
- We encourage you to use strong, unique passwords and to limit account access to trusted individuals or staff.
- Promptly inform us of any unauthorized activity or suspected breach involving your account or our Services.
8. International Data Transfers
Depending on your location, your personal information may be transferred to or stored in countries outside your jurisdiction, where data protection laws may differ. We implement safeguards (e.g., contractual clauses) to ensure your data remains adequately protected during these transfers.
9. Children’s Privacy
Our Services are intended for use by legitimate businesses, restaurants, and their consenting customers. We do not knowingly solicit or collect personal information from children under the age of [16 or 18, depending on jurisdiction]. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.
10. Your Rights & Choices
Access & Correction
- Subject to local law, you may have the right to request access to or correction of your personal information. Contact us using the details in Section 12 for assistance.
Opt-Out Preferences
- You can unsubscribe from marketing communications at any time by clicking “unsubscribe” or contacting us directly.
- You may also withdraw consent for certain data processing activities, depending on applicable law.
Account Closure
- You can request deactivation or deletion of your account by contacting us. We may retain certain information as required by law or to fulfill legitimate business purposes.
11. Third-Party Services & Links
Integration with Third-Party Platforms
- Our POS, EftPOS, or online ordering tools may integrate with third-party platforms. While we select reputable partners, their privacy practices are governed by their own policies.
External Links
- Our Services may contain links to external websites or resources. We do not endorse or control these external sites and encourage you to review their privacy practices before sharing data.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: support@frabpos.com.au
- Address: 70 Everard Avenue, Keswick SA 5035 (by Appointment Only)
We will do our best to resolve any inquiries or issues in a timely manner.
13. Policy Updates & Changes
Amendments
- We may revise this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or data practices.
- A notice of any significant updates will be posted on our website or within the Services, with the “Last Updated” date revised accordingly.
Continued Use
- By continuing to access or use our Services after any amendments become effective, you acknowledge and agree to the updated terms of this Privacy Policy.
Final Note
This Privacy Policy is designed to meet a high standard of privacy compliance for FrabPOS, Order Eats, and our dependable partners. However, specific legal obligations may vary depending on your location and operational scope. We strongly recommend consulting a legal professional to confirm that this Policy aligns with all applicable laws and regulations (e.g., the Australian Privacy Principles, GDPR, or other relevant data protection rules).
